Brands, and putting twitter word of mouth in context
blog, sociability, social analytics, social marketing, twitter | Comments Off
An interesting study of twitter's viability for eWom, or electronic Word of Mouth marketing, has been making the rounds (Twitter Power:Tweets as Electronic Word of Mouth). The research involved analysis of 150,000 tweets, treated as natural language expressions, or "talk". The aim of the research was to study tweets in which brands are mentioned for a number of attributes relevant to brands, including sentiment, purpose, frequency, and so on.I found this interesting for several reasons. First was that I've been arguing of late that the conversational turn in social media (twitter, status updates, et al) makes everyday speech into a ...