Beyond user behavior: designing social
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I’d like to mediate briefly on a topic that’s also a recurring interest of mine — and one relevant to social interaction design. It’s the matter of user behavior. It circulates now and then within the design community, and when it does, it seems to crash like a rogue asteroid tumbling through a beltway of unhinged rocks and streaking stars.
This occurs, I think, because in matters of behavior, there are two fundamentally opposed views. Those from the perspective of intention, motive, agency, and other user-centric explanations of behavior-as-activity. And those from the perspective of behavior as response, reaction, informed ...